If you have lost access to Google Authenticator due to changing devices or any other reason, please contact our customer support team for assistance.
You can reach us through the following channels:
- Hotline: 02-2722-1314
- Email: [email protected]
- Online Chat: Click the chat icon in the bottom-right corner of our official website.
Note: For security reasons, all TWD and cryptocurrency withdrawals will be suspended for 24 hours after your 2FA is reset.