MAX Support Center

For New Users

• How to sign up on MAX Digital Asset Exchange
  Sep 17, 18
• How do I authorize a new device for my MAX account?
  Aug 01, 19
• MAX Identity Verification
  Aug 07, 17
• Guidelines for Proof of Assets
  Oct 08, 25
• How long does identity verification take?
  Nov 20, 17

>> View all ( 13 )

Common Operations & Settings

• How Do I Reset My Password?
  Nov 22, 17
• How Do I Enable Two-Factor Authentication (2FA) with Google Authenticator?
  Sep 18, 18
• How Do I Reset Google Authenticator (GA)?
  Nov 22, 17
• Why Haven’t I Received My SMS Verification Code?
  Dec 27, 23
• How Do I Change My Registered Phone Number?
  Nov 21, 17

>> View all ( 17 )

General Questions

• Does MAX issue receipts for my transactions?
  Nov 17, 17
• I already have a virtual account with my MaiCoin account, is it the same account for MAX?
  Nov 23, 17
• If I have a MaiCoin account already, do I need to create a Max account?
  Aug 02, 17
• What is the fiat currency (TWD) trust provided by MAX?
  Jul 10, 18
• MAX Referral Program
  Dec 23, 19

>> View all ( 11 )

Deposits & Withdrawals

• How Do I Withdraw Cryptocurrency?
  Nov 21, 17
• About Travel Rule
  May 29, 26
• How Do I Deposit Cryptocurrency?
  Nov 22, 17
• Cryptocurrency Deposit and Withdrawal Limits
  Jan 10, 18
• How Long Does It Take to Process a Cryptocurrency Withdrawal?
  Nov 14, 17

>> View all ( 12 )

Trading & Features

• Unrealized return on investment (ROI)
  Nov 25, 20
• Convert FAQ
  Apr 16, 24
• Borrowing
  Sep 16, 21
• On-chain staking
  Jul 20, 22
• Introduction to Reward Auto-Staked Feature
  Dec 05, 24

>> View all ( 19 )

Account & Security

• Withdrawal Locking Period FAQ
  Nov 10, 25
• What is Two-Factor Authentication (2FA)?
  Aug 02, 17
• Security Measures at MAX Digital Asset Exchange
  Aug 02, 17
• Why Am I Seeing an Account Security Warning?
  Oct 12, 21
• Can I Download a Backup of My Private Key?
  Nov 22, 17

>> View all ( 7 )

VIP Qualification and Fees

• What Are the MAX VIP Levels and Benefits?
  Aug 31, 20
• VIP Invitation Program
  Aug 29, 20
• How Is VIP Trading Volume Calculated?
  Aug 29, 20
• How and When Are VIP 9 Rebates Paid?
  Aug 29, 20
• Can I Combine VIP Benefits with Referral Rewards?
  Aug 29, 20

>> View all ( 6 )

Corporate Account

• MAX Corporate Account Identity Verifications
  Jul 15, 20
• Corporate account registration
  Jul 30, 20
• MAX Corporate Account Limits and Fees
  Jul 15, 20
• How to change the trading proxy?
  Jul 15, 20

MAX trading pair introductions

• Bitcoin (BTC)
  May 28, 18
• Ethereum (ETH)
  May 28, 18
• Litecoin (LTC)
  May 28, 18
• Bitcoin Cash (BCH)
  May 28, 18
• Tether ( USDT )
  Jun 26, 18

>> View all ( 16 )

Privacy and Term of Use

• MAX Exchange Terms of Use
  Oct 17, 23
• MAX Exchange Privacy Policy
  Oct 16, 23
• MAX Exchange Risk Disclosure Statement
  Dec 06, 23