MAX Exchange / Maicoin
MAX Exchange FAQ
Account Creation & Verification
- If I have a MaiCoin account already, do I need to create a new Max account?
- What documents do I need to provide for identity verification?
- How long will it take for my identity verification to be processed?
- How do I change the phone number on my account?
- Why is there a $1 NTD fund in my bank account from KGI?
General Question
- How long does it take to receive NTD after I withdraw?
- Does MAX issue receipts for my transactions?
- What currency can I trade with?
- How do I know my funds are safe on the exchange?
- Can I trade on margin?
Trading on the Exchange
- What are the fees for trading on MAX?
- What’s the difference between a limit and a market order?
- How are orders matched?
- Does MAX have limits for up or down price movements?
- Which bank account can I fund my MAX account from?
Security
- What security measures does MAX exchange take?
- What is 2FA (two-factor authentication)?
- How do I enable Two Factor Authentication (2FA)?
- How do I reset my 2FA?
- What is the trust account for fiat currency?
Sending and Receiving Digital Assets
- How do I send digital assets?
- Are there any limits on funds and withdrawals?
- Are there any fees to withdrawal and fund assets?
- How long does it take for crypto withdrawals to process?
- Why is my crypto withdrawal in pending status?