MAX Exchange / Maicoin
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Announcements
MAX Announcements
- MAX Exchange Announcement
- 2019/05/14, Upgrade our wallet service of ETH
- 2019/05/08 MAX Exchange Official Statement
- 2019/04/18 MAX Token Fee Rebates & TWD Market Fees
- 2019/01/28 A Letter from Alex Liu, CEO of MaiCoin Group, Q1 2019
Maicoin Announcements
- Customer Service will be closed on 12:30pm of June 14th
- Customer Service will be closed on Friday June 7th, 2019
- 2019/05/27 Invite MaiCoin Tier 2 user update information
- 2019/05/14 Upgrade our wallet service of ETH
- 2019/05/10 Bank system maintenance
MAX expired announcement
- Customer Service will be closed on 12:30pm of June 14th
- MAX Crypto Giveaway!!
- Due to system maintenance with our partner bank,we will adjust funds schedule.
- TWD Fund Function Suspension
- 2019/01/23 MAX platform upgrade
MAX Exchange FAQ
Account Creation & Verification
- If I have a MaiCoin account already, do I need to create a new Max account?
- What documents do I need to provide for identity verification?
- How long will it take for my identity verification to be processed?
- How do I change the phone number on my account?
- Why is there a $1 NTD fund in my bank account from KGI?
General Question
- How long does it take to receive NTD after I withdraw?
- Does MAX issue receipts for my transactions?
- How do I check the receipt lottery and collect the prize money?
- What currency can I trade with?
- What are the trading fees on MAX?
Trading on the Exchange
- What are the fees for trading on MAX?
- What’s the difference between a limit and a market order?
- How are orders matched?
- Does MAX have limits for up or down price movements?
- Which bank account can I fund my MAX account from?
Security
- What security measures does MAX exchange take?
- What is 2FA (two-factor authentication)?
- How do I enable Two Factor Authentication (2FA)?
- How do I reset my 2FA?
- What is the trust account for fiat currency?
Sending and Receiving Digital Assets
- How do I send digital assets?
- Are there any limits on funds and withdrawals?
- Are there any fees to withdrawal and fund assets?
- How long does it take for crypto withdrawals to process?
- Why is my crypto withdrawal in pending status?
MAX trading pair introductions
>> View all ( 18 )MaiCoin FAQ
Send and Receive
- How do I send digital assets?
- How do I receive digital assets?
- Why can't I send bitcoins and ethers?
- Transaction Status for MaiCoin to receive Digital Assets
- Haven't received digital assets sent from external wallet to MaiCoin wallet?
Buy and Sell Digital Assets
- How do I pay for my purchases?
- Transferred the wrong amount?
- Trading limit per order
- Daily limit for buy and sell orders
- How to buy bitcoins or ethers？
Start Accepting Bitcoin Payments
About MaiCoin
- What services does MaiCoin provide?
- Users' ownerships to assets
- About pricing
- About our wallet service
- Where exactly are my digital assets stored at?
Security and Identity Verification
- Account Security & Identity Verification
- Corporate Account Identity Verifications
- About 2-Factor Authenticator
- How to register my bank account info？
- How to unlock my account?
Digital Asset FAQ
MAX Token FAQ
About MAX Token
About Trading and Fees
- How do I check the volume of MAX Token?
- How do I get MAX Token through trading?
- How are trading fees charged?
- How to use MAX Token to offset trading fees and withdrawal fees?
- What is the price stabilization mechanism of MAX Token?
About Rewards
- How are the rewards distributed?
- When will the TX mining reward be distributed? How is the amount of distribution calculate?
- When is the fee rebate distributed? How is the amount calculated?
- When is the fee rebates of Holder and Staker distributed? How is the amount calculated?
- How will I be notified for the receipt of rewards?