MAX Exchange / MaiCoin
How can we help?
Announcements
MAX Announcements
- 2025/04/30 MAX Will Support the Ethereum Pectra Hard Fork
- 2025/04/28 05/01 National Labor Day Announcement
- 2025/04/23 MAX/MaiCoin BSC Lorentz Hard Fork Upgrade
- 2025/04/16 MAX Arbitrum Timeboost Upgrade
- 2025/04/15 Delisting of BCNT, LOOT Tokens on MAX Platform
MaiCoin Announcements
- 2025/05/02 MaiCoin USD Deposit Limit Adjustment Notice
- 2025/04/30 MaiCoin Will Support the Ethereum Pectra Hard Fork
- 2025/04/28 05/01 National Labor Day Announcement
- 2025/04/23 MaiCoin BSC Lorentz Hard Fork Upgrade
- 2025/04/16 MaiCoin Arbitrum Timeboost Upgrade
MAX expired announcement
- 2024/11/27 MAX Deposit Delays for Selected Cryptocurrencies
- September 11, 2024 Wallet Maintenance Completion Announcement
- 2024/01/08 Wallet upgrade has been deferred
- 2024/01/02 Customer Service and storefront will be CLOSED from 16:00 to 18:00 on 01/05
- 2023/12/26 Wallet Upgrade Announcement
MaiCoin expired announcement
- September 11, 2024 Wallet Maintenance Completion Announcement
- 2024/01/08 Wallet upgrade has been deferred
- 2024/01/02 Customer Service and storefront will be CLOSED from 16:00 to 18:00 on 01/05
- 2023/12/26 Wallet Upgrade Announcement
- 2022/12/25 Taipei, Taichung storefronts and customer service are closed on New Year’s Day
MAX Support Center
Account Creation & Verification
- If I have a MaiCoin account already, do I need to create a new Max account?
- MAX Identity Verification
- How long will it take for my identity verification to be processed?
- How do I change the phone number on my account?
- Why is there a $1 NTD fund in my bank account?
General Question
- Does MAX issue receipts for my transactions?
- What are the trading fees on MAX?
- Why was my deposit amount held or returned?
- Are there any order minimum amount in MAX?
- How do I view my account history?
Sending and Receiving Digital Assets
- How long does it take to receive NTD after I withdraw?
- How do I send digital assets?
- Are there any limits on funds and withdrawals?
- Are there any fees to withdrawal and fund assets?
- How long does it take for crypto withdrawals to process?
Trading on the Exchange
- Order Types
- How are orders matched?
- Does MAX have limits for up or down price movements?
- Do buy and sell transactions appear on the public blockchain?
- Does MAX have an API?
Security
- What security measures does MAX exchange take?
- What is 2FA (two-factor authentication)?
- Why device authorization is needed for login
- What is the trust account for fiat currency?
- How do I reset my Google Authenticator?
Corporate Account
MAX trading pair introductions
Sygna Bridge
Terms of agreements
MaiCoin Support Center
Common Problem
Security and Identity Verification
- MaiCoin Identity Verification
- List of Acceptable Banks
- How to register my bank account info？
- How to unlock my account?
- What is 2-factor authentication?
Send and Receive
- How do I send digital assets?
- How do I receive digital assets?
- Why can't I send bitcoins and ethers?
- Transaction Status for MaiCoin to receive Digital Assets
- Haven't received digital assets sent from external wallet to MaiCoin wallet?
Buy and Sell Digital Assets
- USD transfer
- How will I receive my funds after selling crypto?
- How do better utilize my custodial account with MaiCoin?
- Transferred the wrong amount?
- Pay with ATM with the amount over $30,000 NTD
Fees & Limits
- Trading limit per order
- What are the fees charged by MaiCoin?
- TWD Fund / Withdrawal Limits
- Are there limits for external transfers?
- Does MaiCoin charge fees for withdrawals?
TWD balance
Yield
Feature introduction and other issues
- Introduction of Recurring Orders
- crypto-crypto trading
- View Crypto Prices in USD
- MaiCoin PAY FAQ
- Unrealized return on investment (ROI)
About MaiCoin
- Tether USDT
- How to sell bitcoins or ethers？
- Order status show "pending bank transfer" when sell orders are fulfilled
- Bitcoin (BTC)
- Ethereum (ETH)