MAX Exchange / MaiCoin
How can we help?
Announcements
MAX Announcements
- 2023/12/06 MAX Will Support the BSC Chain Hard Fork
- 2023/11/29 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 12/1
- 2023/11/27 MAX Will Support the Polygon Chain Hard Fork
- 2023/11/22 MAX will suspend TWD deposit at 11/26(Sun.) 00:30 until 03:30
- 2023/11/20 MAX now supports Arbitrum-USDC.
Maicoin Announcements
- 2023/08/29 MaiCoin Will Support the BNB Chain Hard Fork
- 2023/11/29 Customer Service and storefront will be CLOSED from 15:30 to 18:00 on 12/1
- 2023/11/27 MAMaiCoin Will Support the Polygon Chain Hard Fork
- 2023/11/26 MaiCoin MAX Token buy and sell function has been suspended
- 2023/11/22 MaiCoin will suspend TWD deposit and buy order at 11/26 (Sun.) 00:00 until 04:00
MAX expired announcement
- 2023/09/26 Customer Service and storefronts will operate as usual during Mid-Autumn Festival
- 2023/09/18 Customer Service and storefront will be CLOSED from 16:00 to 18:00 on 09/22
- 2023/09/15 MAX will suspend TWD deposit at 09/17(Sun.) 00:30 until 05:00
- 2023/09/09 MAX will suspend TWD deposit at 09/10(Sun.) 00:30 until 06:30
- 2023/08/29 MAX Will Support the BSC Chain Hard Fork
MaiCoin expired announcement
- 2023/10/02 USD deposit delays expected from 9:40 - 10 AM on 10/03 (Tue.)
- 2023/09/26 Customer Service and storefronts will operate as usual during Mid-Autumn Festival
- 2023/09/18 Customer Service and storefront will be CLOSED from 16:00 to 18:00 on 09/22
- 2023/09/15 MaiCoin will suspend TWD deposit and buy order at 09/17 (Sun.) 00:00 until 05:00
- 2023/09/09 MaiCoin will suspend TWD deposit and buy order at 09/10 (Sun.) 00:00 until 07:00
MAX Support Center
Account Creation & Verification
- If I have a MaiCoin account already, do I need to create a new Max account?
- MAX Identity Verification
- How long will it take for my identity verification to be processed?
- How do I change the phone number on my account?
- Why is there a $1 NTD fund in my bank account?
General Question
- Does MAX issue receipts for my transactions?
- What are the trading fees on MAX?
- Why was the fund to my account returned?
- Are there any order minimum amount in MAX?
- How do I view my account history?
Sending and Receiving Digital Assets
- How long does it take to receive NTD after I withdraw?
- How do I send digital assets?
- Are there any limits on funds and withdrawals?
- Are there any fees to withdrawal and fund assets?
- How long does it take for crypto withdrawals to process?
Trading on the Exchange
- Order Types
- How are orders matched?
- Does MAX have limits for up or down price movements?
- Do buy and sell transactions appear on the public blockchain?
- Does MAX have an API?
Security
- What security measures does MAX exchange take?
- What is 2FA (two-factor authentication)?
- Why device authorization is needed for login
- What is the trust account for fiat currency?
- How do I reset my Google Authenticator?
Corporate Account
MAX trading pair introductions
>> View all ( 8 )Sygna Bridge
Terms of agreements
MaiCoin Support Center
Common Problem
Security and Identity Verification
- MaiCoin Identity Verification
- List of Acceptable Banks
- How to register my bank account info？
- How to unlock my account?
- What is 2-factor authentication?
Send and Receive
- How do I send digital assets?
- How do I receive digital assets?
- Why can't I send bitcoins and ethers?
- Transaction Status for MaiCoin to receive Digital Assets
- Haven't received digital assets sent from external wallet to MaiCoin wallet?
Buy and Sell Digital Assets
- USD transfer
- How will I receive my funds after selling crypto?
- How do better utilize my custodial account with MaiCoin?
- Transferred the wrong amount?
- Pay with ATM with the amount over $30,000 NTD
Fees & Limits
- Trading limit per order
- What are the fees charged by MaiCoin?
- TWD Fund / Withdrawal Limits
- Are there limits for external transfers?
- Does MaiCoin charge fees for withdrawals?
TWD balance
Yield
Feature introduction and other issues
- Introduction of Recurring Orders
- crypto-crypto trading
- View Crypto Prices in USD
- MaiPay FAQ
- Unrealized return on investment (ROI)
About MaiCoin
- Tether USDT
- How to sell bitcoins or ethers？
- Order status show "pending bank transfer" when sell orders are fulfilled
- Bitcoin (BTC)
- Ethereum (ETH)