Account Security & Identity Verification

New account levels apply to accounts created starting 2021/05/22

  • Photo ID is required for verification. The file size must not exceed 10 MB. Only accept uploading JPEG, JPG &PNG file.
  • The following supplemental ID's are accepted:
    • Universal healthcare card
    • Driver's license
    • Passport
      • Clear photos
      • Colored photo
      • Complete information
      • Passport must be within the valid date
    • Phone bill statement (must be within 3 months)
      • The phone number appearing on the statement must be the same as the one you used to register.
      • The statement must show both the phone number and the user's name.
      • Electronic statements are accepted.
      • It is acceptable if your service provider censors a few digits of your phone number as long as it is sufficient for MaiCoin to validate.
  • Selfie with ID
    • If you’re a citizen of Taiwan, please hold Taiwan ID.
    • If not a citizen of Taiwan, please hold ARC/passport
    • Holding a paper note that states “Only for MaiCoin registration, 20YY/MM/DD”img-selfie.png
  • How to register my bank account info?
    • Please refer to the cover of your bank account passbook. You must provide the account holder's name, account number, and the correct branch code as they appear on the cover of your passbook. Some banks will use the first three or four digits of the branch code as the prefix of your account number. Do not omit these digits. Incorrect bank information will result in the fund being returned and delay of the transfer to the next business day.
  • How long will it take for my identity verification to be processed? 
    • We will process your application typically in 5-10 business days. There is no need to contact us for your verification within this time window as we process on a first come, first serve basis.
  • Phone number and ID number registrations are not limited to one account.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.