There are two primary reasons that your NTD fund was returned:
- The funds came from a different bank account than your verified bank account. Please only send fund from your verified bank account.
- When using ATM transfers, some cards will send information to our system that is not recognizable. Please apply for the "Hide card number" feature at your local branch.
- Your friends were sent from another bank's virtual account, which our system does not recognize. The funds will be returned to the remitting account.