If you need to change your registered phone number, please follow the steps below:
- In the bottom-right corner of the APP, tap User > Two-Factor Authentication > Reset SMS Verification > Change.
- Enter your old phone number > tap Next > enter your new phone number and enter the verification code to complete the update.
If your old phone number has been deactivated or you are unable to receive the login verification code for any other reason, please contact customer support:
- Support Email: [email protected]
- Customer Service Center: 02-2722-1314
⚠️ Reminder
- To ensure account security, withdrawal functions will be suspended for 24 hours after changing your phone number. You will not be able to withdraw New Taiwan Dollars (TWD) or virtual currencies during this period.
- If your secondary ID document was previously a telecom bill, you must re-upload a secondary ID document after updating your phone number. MAX will complete the review within 3 to 5 business days; TWD-related transactions will be unavailable during this period.