Please verify the following items in order:
- Are you depositing using a "verified" bank account?
Please make sure to transfer funds using the bank account that has been approved on the MAX platform. Deposits made from unverified bank accounts will fail to process. - Have you recently "changed" your linked bank account?
If you have recently submitted a request to change your linked bank account, the review process takes approximately 2 to 4 business days.- Go to Wallet > TWD > Deposit in the APP to check your current account status and review progress.
- Does your linked bank account have transfer restrictions?
Please contact your bank's customer service to confirm daily/per-transaction transfer limits or whether account features are restricted.- For platform limits, please refer to: TWD Deposit & Withdrawal Limits
- Transfer Method Notes:
If you are transferring via ATM, we recommend trying again using your bank's mobile banking app.
If you have verified all of the above and are still unable to deposit, please prepare the following documents:
- A screenshot of the failed transfer error screen (including recipient/sender details) OR an ATM transfer receipt
- A photo of the cover of your linked bank account passbook
Contact our customer support team and we will assist you as soon as possible.
Support Email: [email protected]