If your deposit has been held or bounced, it is mainly due to the following reasons:
- Depositing from an unverified bank account
- Exceeding the daily or monthly deposit limit
- Exceeding the single transaction deposit limit
- Insufficient account verification level
Please contact customer support and provide the required documents to process a refund. Once the refund request is accepted, the funds will be returned to the original bank account used for the deposit within 1 to 3 business days (excluding weekends and national holidays).
⚠️ Reminder
If a manual refund is required, the TWD refund processing fee is TWD 30 per transaction.