If cryptocurrency withdrawn from MAX is returned by the recipient to the original sending address due to incorrect address information or other reasons, the funds may not be credited automatically to your MAX account. This is because withdrawals from MAX are sent from the MAX platform's hot wallet address rather than your personal deposit address. When the recipient returns the funds to the original sender address, the assets return to the platform's hot wallet, which requires further verification to identify the rightful account owner.
Please email Customer Support at [email protected] and provide the following information so our dedicated team can assist you with verification and processing:
- The transaction hash (TXID / transaction hash) of the withdrawal sent from MAX.
- The transaction hash (TXID / transaction hash) of the return transfer from the recipient.