Cryptocurrency transactions are irreversible. Sending assets to an address of a different cryptocurrency or a different blockchain network will result in a permanent loss of funds. Please ensure the recipient address is correct before proceeding. If you are unsure whether an address can successfully receive your assets, please confirm with Customer Support before operating.
If a deposit error occurs, MAX may, under certain circumstances, provide special assistance to manually retrieve your assets; however, you will be responsible for additional service fees and processing fees. Please contact Customer Support to verify whether asset recovery is possible.
- Service Fee: NT$ 5,000. In addition, any blockchain network fees (miner fees) incurred during the recovery process shall be borne by the applicant.
- Processing Time: You will be notified of the result by the 10th of the month after next following the successful acceptance of your application. For example, if your recovery request is accepted on May 3, you will receive the notification of the outcome by July 10.
- Application Method: Please email Customer Support to request the application form, and complete the remittance payment and form details according to the instructions provided.
MAX will initiate the asset recovery process and issue an invoice once the documents and payment have been verified.
Please note: Asset recovery requires manual processing, and successful retrieval of your assets cannot be guaranteed. If the assets cannot be recovered due to technical limitations, Customer Support will contact you and refund the relevant fees.