Dear MAX Users,
Recently, we have identified fraudulent activities involving malicious advertisements and phishing websites designed to trick users into downloading malware or disclosing sensitive account information. To protect your accounts and assets, we strongly advise all users to remain vigilant against the following scams.
Common Scam Methods
- Malicious Facebook (Meta) Advertisements and Fake Applications: We have recently discovered fraudulent advertisements on Facebook (Meta) claiming that users can receive "500 MAX Tokens by installing a desktop application." We hereby clarify that MAX does not provide any desktop applications and has not launched any such promotional activities. Please do not click on these links or download unknown software, as doing so may expose your devices to malware, resulting in personal information leaks or financial losses.
- Fake Official Websites and Customer Support: Fraudsters may create phishing websites that closely resemble the official MaiCoin website or customer support interface. These websites are designed to trick users into entering their account credentials or other sensitive information, potentially leading to account compromise and asset theft.
Recommended Security Measures
- Verify Official Websites:Before logging in, making transactions, or contacting customer support, always verify that the website URL is correct. The official MAX websites are:
- Do Not Download Unknown Applications: MAX does not provide desktop applications. Please do not download or install any software claiming to be an official desktop application through suspicious advertisements or external links.
- Beware of Suspicious Advertisements and Links: Do not trust advertisements claiming that you can receive MAX Tokens or other rewards by installing software. If you notice unusual URL spellings or suspicious sources, stop immediately.
- Keep Your Devices Secure: Regularly check the security status of your computers and mobile devices. Avoid installing unknown software to reduce the risk of personal information leaks and asset theft.
- Verify Information Through Official Channels: If you have any doubts about promotional activities, website authenticity, or suspicious messages, please contact us through the online customer support service on our official website or email our official customer support team at [email protected].
To ensure the safety of your accounts and assets, please remain vigilant and avoid trusting suspicious advertisements, clicking unknown links, or downloading applications from unverified sources. If you encounter any suspected fraudulent activity, stop immediately and contact our official customer support team.
Thank you for your cooperation and continued support. We remain committed to providing a safe and reliable service environment.
MAX Digital Asset Exchange