MAX is the first exchange that provides TWD bank custodial service, which is why we are relatively strict when conducting bank verifications.
Due to the enforcement of anti money laundering by the regulator, banks must confirm that users are not included in Anti Money Laundering and Counter Terrorist Financing List before they provide custody for the assets. As most of the chinese name are listed in pinyin system, some users may have same names as people included in the list, which results in verification failure.
MAX is actively resolving the issue with our banking partner. Yet, we are unable to provide service to users who have not passed the verification at this time due to the complexity of the verification system construction. We appreciate your understanding.